FAQ

There are x2 design project spots available to book each month with x2 intakes, one around the 1st of the month and the second intake around the 15th of the month.

Projects are taken on a first come, first served basis and are locked in once the deposit is paid. I am typically booked approx. 4 weeks in advance so I encourage potential clients to get in touch asap to avoid disappointment.

Yes absolutely, but only for clients that I have already worked with to design their brand, we can then ensure that we keep the brand consistent. Design items could include flyers, brochures, social media posts/campaigns, magazines, signage, catalogues, posters etc. Unfortunately I don’t offer packaging design.

No, I don’t provide these services, but I have a big list of amazing businesses that I collaborate with who do, and I will happily provide you with their details.

Every branding/website package includes x1 face-to-face meeting, this is held via Zoom. Once your project has commenced communication is done via email, this helps keep track of specific design requirements and any changes needed. If you would like to chat on the phone or via Zoom I am happy to do so, however I ask that you please email me to make an appointment for a suitable time to chat.

Joanne Tapodi Creative currently accepts payment via direct bank transfer only. All prices are quoted in Australian dollars unless otherwise specified. A non-refundable 25% deposit is required for every design project to lock-in a design start date.

Payments for brand consults are required to be paid in full upfront to reserve your session and is also non-refundable.

If work on your design project exceeds 1 month in duration from the design start date a progress payment of 50% of the remaining balance is due. A 50% progress payment will be required to be paid per month until the conclusion of your project (maximum 4 progress payments), with any outstanding amount payable in full prior to delivery.

All printing costs must be settled in full prior to the release of the final files to the printer.

All overseas clients are required to pay 100% upfront regardless of the project cost.

All projects are required to be completed within a maximum time frame of 4 months from design start date, unless otherwise agreed upon with the client. In the event of a client holding-up the project development past the maximum time-frame specified, the project could be cancelled in accordance with my terms and conditions.

A logo design project will typically take approximately 4 weeks to complete, depending on how quickly clients respond to communications and if there are any amendments required.

Once the deposit has been paid and your design start date has been locked-in we will arrange our initial strategy meeting to talk about your business and your brand. The initial meeting can take up-to 2 hrs and is held via Zoom.

Below is a brief guideline on project timing and deliverables...

Week 1: You receive your mood board and suggested colour palette, we make any changes required, client approval is required to move forward to logo concepting stage.

Week 2-3: Logo concepting stage and presentation. 2 Concepts are developed, this includes colour variations and each logo concept presented as a complete brand suite with varying orientations. The concepts are then presented to you via email in a presentation PDF along with a 15-30 min video recording where I explain the theory behind each concept.

Week 3-4: If any amendments to the logo concepts are needed these will be applied, there are up-to 2 rounds of amendments included within your package. Once the final logo is approved and final payment is processed the final files will be provided to you with your comprehensive brand guide and walk-through video.

A website design project will typically take approximately 6 weeks to complete, depending on how quickly clients respond to communications and if there are any amendments required.

Once the deposit has been paid and your design start date has been locked-in we will arrange our initial strategy meeting to talk about your business and your brand. We will also discuss your completed website questionnaire document and consider the structure of your website and your website goals. The initial meeting can take up-to 2 hrs and is held via Zoom.

Below is a brief guideline on project timing and deliverables...

Prior to start date: You will need to gather all your content for your new website, this includes written copy and images. You will complete your website checklist. Everything must be provided 1 week prior to the agreed design start date for review.

Week 3-4: You will receive access to your first website draft.

Week 4-5: If any amendments to the website are needed these will be applied, there are up-to 2 rounds of amendments included within your website package. 

Week 6: After you have approved your website we will work on taking your website live and linking your domain.

Final files for your website development will be provided by you via our shared Dropbox folder so we can see everything in one place and the file size of images won’t be an issue

Your Dropbox folder will include...

• The completed editable PDF of your website homework doc.

• Your completed website checklist PDF.

• Your website images provided as high resolution JPG files.

• Your logo files and style guide (if applicable).

• Details regarding your business information.

• Social media, domain provider, Mailchimp, Stripe, PayPal, Acuity etc. account access details for integration to your site where required.

• Your website copy provided as a Word document with each website page clearly marked, and page descriptions included.

• Your Terms & Conditions and Privacy Policy documentation supplied as Word docs.

If you are late in supplying content for the development of your website by more than 14 days from the agreed upon design start date there will be a penalty fee of $500 (+gst). This fee is not deducted from the total project cost and is a stand-alone penalty that will be invoiced separately for every time a project is put on hold due to missing content.

Work will only resume on the project once the penalty fee is paid in full and you have supplied all content required for the project.

Projects will be delayed due to late submissions of content and I can’t guarantee that your project will meet previously set deadlines. Work on your project will take place around other scheduled client projects and deadlines.

Joanne Tapodi Creative creates websites using the Squarespace platform. All payment relevant to Squarespace services are direct between the client and Squarespace. I take no service fee from this payment, and don’t manage payments for the Squarespace service. Once the project is completed full administrator rights and ownership of the site is transferred over to the client.

I don’t offer website retainers as the website package is designed to give the client complete control of their site after handover, Squarespace as a platform does not require constant manual updating. I am however very happy to help if you need any work done to your site or assistance with an issue. For ad hoc services I charge an hourly fee of $150 (plus GST) timed within 15 min increments, with a minimum service allocation of 1 hour.

Proposals outlined for projects will generally consist of an allocated set of amendments included within the project scope. Every branding/website package includes up-to 2 rounds of amendments.

In relation to logo designs and general artwork...

• This is a minor change that is applied to the logo/artwork design presented in the first draft, this could include further colour variations within the approved colour palette, a tweak to the positioning of elements within the design, merging elements from the other provided concepts.

• This does not include the design of additional logo/artwork concept options or changing an existing concept to the point that it becomes a new concept.

In relation to Squarespace website designs...

• This can include minor positional changes of content, limited changes to copy, updating or changing images, changes to colours used, changes to fonts selected.

• This does not include any advanced CSS coding required, or integrating code from third party provider software.

• This does not include the addition of any extra pages.

I am more than happy to make additional changes to any package which falls outside of the project scope and is not defined as an ‘amendment’, however these are classified as additional work to the project scope and will be billed at an hourly rate of $150 (plus GST) timed within 15 min increments.

At project completion, once full payment is received, the final approved concept is delivered to you and complete ownership rights to the finalised concept transfer over to you, the client.

In relation to website designs with Squarespace, once the project is completed and paid for in-full, administrator rights and ownership of the site is transferred over to the client.

This granting of copyright does not extend to the use of design proposals and concepts submitted, but not approved, for the work outlined and as such these remain the property of Joanne Tapodi Creative.

Copyright cannot be transferred in relation to certain elements used to create your artwork including fonts, patterns, stock images, textures, colour palettes and other non-exclusive items.

As part of my terms and conditions I maintain the right to showcase the artwork I design for clients for my own promotional purposes on my website portfolio, social media or in print.

Working files used in the creation of a project (such as Adobe Illustrator, InDesign, Photoshop and so on) are not typically released to clients after project completion, with the exception of approved logo files which are supplied in vector format as Adobe Illustrator .eps files. I am happy to provide raw files to clients after project completion however these may incur an additional transfer fee, unless it is requested and included as part of the original project scope.