Q: HOW many design projects do you take on?

A: There are x4 design project spots available to book each month with x2 intakes, one around the 1st of the month and the second intake around the 15th of the month.

Q: do you design other things besides branding and websites?

A: Yes absolutely, I am more than happy to provide other design services to clients for items such as flyers, brochures, social media posts/campaigns, magazines, signage, catalogues, posters etc. I particularly love creating further promotional items for my branding clients so we can ensure that we keep the brand consistent.

Q: do you offer services in relation to Photography copy writing and social media management?

A: No, I don’t provide these services, but I have a big list of amazing businesses that I collaborate with who do, and I will happily provide you with their details.

Q: HOW do clients communicate with you?

A: Every branding/website package includes x1 face-to-face meeting, this can be held in person or via Skype. Once your project has commenced communication is done via email, this helps keep track of specific design requirements and any changes needed. If you would like to chat on the phone or via Skype I am happy to do so, however I ask that you please email me to make an appointment for a suitable time to chat.

Website consults can be scheduled in person or via Skype. Website training is done at my office or via Zoom.

Q: HOW long does it take to complete a logo design?

A: A logo design project will typically take approximately 3-4 weeks to complete, depending on how quickly clients respond to communications and if there are any amendments required.

Q: HOW long does it take to complete a website DESIGN?

A: A website design project will typically take approximately 4-5 weeks to complete, depending on how quickly clients respond to communications and if there are any amendments required.

Q: Do you have any time limits in regards to project completion periods?

A: All projects are required to be completed within a maximum time frame of 4 months from project start date, unless otherwise agreed upon with the client. In the event of a client holding-up the project development past the maximum time-frame specified, The project could be cancelled in accordance with my terms and conditions.

Q: HOW DOES the LOGO DESIGN PROCESS WORK?

A: Once the deposit has been paid and your project start date has been locked in we will arrange our initial meeting to talk about your business and your brand. The initial meeting can take up-to an hour and can be held in person or via Skype. Below is a brief guideline on project timing and deliverables...

  • Week 1: You receive your mood board and suggested colour palette, we make any changes required, client approval is required to move forward to logo concepting stage.

  • Week 2-3: Logo concepting stage and presentation. x3 Concepts are developed, this includes colour variations and each logo concept with accompanying submark/icon. The concepts are then presented to you via email in a presentation PDF along with a 15-30min phone call or Skype conference where I discuss the theory behind each concept.

  • Week 3-4: If any amendments to the logo concepts are needed these will be applied, there are up-to 3 rounds of amendments included within each package. Once final logo is approved and final payment is processed the final logo files will be provided to you with the logo guide.

Q: HOW DOES the website DESIGN PROCESS WORK?

A: Once the deposit has been paid and your project start date has been locked in we will arrange our initial meeting to talk about your business and your brand. We will also discuss your completed website questionnaire document and consider the structure of your website and your website goals. The initial meeting can take up-to an hour and can be held in person or via Skype. Below is a brief guideline on project timing and deliverables...

  • Prior to start date: You will need to gather all your content for your new website, this includes written copy and images. You will complete your website checklist. Everything must be provided prior to the agreed project start date.

  • Week 2-3: You will receive access to your first website draft.

  • Week 3-4: If any amendments to the website are needed these will be applied, there are up-to 3 rounds of amendments included within each website package.

  • Week 5: After you have approved your website we will work on taking your website live and linking your domain.

Q: What are your payment requirements and are deposits refundable?

A: Joanne Tapodi Creative currently accepts payment via direct bank transfer only. All prices are quoted in Australian dollars unless otherwise specified. A non-refundable 25% deposit is required for every design project to lock-in a project start date.

Payment for brand consults and website training is required to be paid in full upfront to reserve your session and is also non-refundable.

If work on your design project exceeds 4 calendar weeks in duration from the project start date a progress payment of 50% of the remaining balance is due. A 50% progress payment will be required to be paid every 4 weeks until the conclusion of your project, with any outstanding amount payable in full prior to delivery.

All printing costs must be settled in full prior to the release of the final files to the printer.

All overseas clients are required to pay 100% upfront regardless of the project price.

Q. How should I provide my files for the design of my new website?

A: Final files for your website development should be provided via Dropbox so we can see everything in one place and the file size of images wont be an issue.

Your Dropbox folder will include...

  • The completed editable PDF of your website homework doc.

  • Your completed website checklist PDF.

  • Your website images provided as high resolution JPG files.

  • Your logo files and style guide (if applicable).

  • Details regarding your business information.

  • Social media, Mailchimp, Stripe, PayPal, Acuity etc. account access details for integration to your site where required.

  • Your website copy provided as a Word document with each website page clearly marked, and page descriptions included.

Q: What happens if I miss my delivery date for my website content submission?

A: If you are late in supplying content for the development of your website I can’t guarantee that the project will meet previously set deadlines. Work on your project will take place around other scheduled client projects and deadlines.

Q: WHat is classified as an amendment?

A: Proposals outlined for projects will generally consist of an allocated set of amendments included within the project scope. Every branding/website package includes up-to 3 rounds of amendments.

In relation to logo designs and general artwork...

  • This is a minor change that is applied to the logo/artwork design presented in the first draft, this could include further colour variations within the approved colour palette, a tweak to the positioning of elements within the design, merging elements from the other provided concepts.

  • This does not include the design of additional logo/artwork concept options or changing an existing concept to the point that it becomes a brand new concept.

In relation to Squarespace website designs...

  • This can include minor positional changes of content, limited changes to copy, updating or changing images, changes to colours used, changes to fonts selected.

  • This does not include any advanced CSS coding required, or integrating code from third party provider software.

  • This does not include the addition of any extra pages.

  • Changing to a different Squarespace template is not permitted.

In regards to any provided package I am more than happy to make any additional extra changes that fall outside of the project scope that are not defined as an ‘amendment’, these are classified as additional work to the project scope and will be billed at an hourly rate of $100 (plus GST) timed within 15 min increments.

Q: IS THE ARTWORK my PROPERTY ONCE PAID FOR, who owns copyright?

A: At project completion, once full payment is received, the final approved concept is delivered to you and complete ownership rights to the finalised concept transfer over to you, the client.

In relation to website designs with Squarespace, once the project is completed and paid for, full administrator rights and ownership of the site is transferred over to the client.

This granting of copyright does not extend to the use of design proposals and concepts submitted, but not approved, for the work outlined and as such these remain the property of Joanne Tapodi Creative.

Copyright cannot be transferred in relation to certain elements used to create your artwork including fonts, patterns, stock images, textures, colour palettes and other non exclusive items.

As part of my terms and conditions I maintain the right to showcase the artwork I design for clients for my own promotional purposes on my website portfolio, social media or in print.

Q: Do I get the raw design files after my project is completed?

A: Working files used in the creation of a project (such as Adobe Illustrator, InDesign, Photoshop and so on) are not typically released to clients after project completion, with the exception of approved logo files which are supplied in vector format as Adobe Illustrator .eps files. I am happy to provide raw files to clients after project completion however these may incur an additional transfer fee, unless it is requested and included as part of the original project scope.

Q: How does payment work with squarespace?

A: Joanne Tapodi Creative creates websites using the Squarespace platform. All payment relevant to these services are direct between the client and Squarespace. I take no commission or service fee from this payment, and don’t manage payments for the Squarespace service. Once the project is completed full administrator rights and ownership of the site is transferred over to the client.

Q: Do you offer website support or a retainer for work after the project is completed?

A: I don’t offer website retainers as the website packages are designed to give the client complete control of their site after handover, Squarespace as a platform does not require constant manual updating. I am however very happy to help if you need any work done to your site or assistance with an issue. For ad hoc services I charge an hourly fee of $100 (plus GST) timed within 15 min increments, with a minimum service allocation of 30 mins.